Support

Last updated 27 September 2026

Email hello@tradecommand.com.au and a person on our team will reply within one business day. Tell us the email address on your account and, if something is not working, what you tapped and what you saw.

Signing in

The TradeCommand app for iPhone and iPad signs in to the same account you use at app.tradecommand.com.au. If you have forgotten your password, choose Forgot password on the sign-in screen and we will email you a reset link.

Accounts are created on the web. The owner of a trade business signs up at app.tradecommand.com.au, then invites staff, who accept the invitation by email.

Notifications

The app asks to send notifications the first time you sign in. If you declined, turn them on in the iOS Settings app under Notifications > TradeCommand.

Camera and location

The app uses the camera only when you take a photo to attach to a job. It reads your location only when you clock in or out, so the business has a record of where the time was logged. You can change either permission in the iOS Settings app under TradeCommand.

Deleting your account

In the app or on the web, open your profile and choose Delete account. If you are the only owner of a business, deleting your account also deletes that business and its records. See the data deletion page for the details.

Privacy

Read our Privacy Policy for what we collect and why, or email privacy@tradecommand.com.au with a privacy question.